1. INTRODUCTION

ZIOVY has developed this Privacy and Data Protection Policy to address concerns about how personally identifiable information (PII) is collected, used, and protected when using our loyalty platform services.

Our data processing practices comply with global privacy standards including GDPR and country-specific laws. We implement organizational and technical measures to ensure full protection of your personal data.

2. DATA WE COLLECT

2.1 General Website Data: We collect browser, OS, IP, referrer, and access time for security and performance.

2.2 Registration and Account Data: Includes name, contact info, payment, and company details.

2.3 Loyalty Platform Data: Covers customer transactions, referrals, reward history, social engagement, and more.

2.4 Communication Data: Email subscriptions, interaction, IP, and preferences.

3. HOW WE USE YOUR DATA

We use your data to operate the loyalty platform, process transactions, offer support, send notifications, improve our system, and comply with legal obligations.

4. DATA SHARING AND DISCLOSURE

We do not sell or trade your PII. Data may be shared with trusted service providers, legal authorities, or during mergers under strict compliance.

5. DATA SECURITY

We use SSL encryption, secure storage, access control, and routine security checks to keep your data safe.

6. COOKIES AND TRACKING

Cookies help enhance your experience, manage sessions, and personalize content. You may control cookies through your browser.

7. DATA RETENTION

We retain data only as long as necessary. Deletion is enforced after data is no longer required, except where legally obligated.

8. YOUR RIGHTS (GDPR AND OTHER LAWS)

Includes rights to access, rectify, erase, restrict, port, and object to data usage. You may withdraw consent anytime.

9. INTERNATIONAL DATA TRANSFERS

We apply safeguards for any international transfers of your personal data such as standard contractual clauses or adequacy decisions.

10. CHILDREN'S PRIVACY

We do not knowingly collect information from children under 13. Contact us if you believe your child’s data was collected.

11. THIRD-PARTY SERVICES

This policy does not apply to third-party services. Please review their respective privacy policies.

12. CHANGES TO THIS POLICY

We will update this policy as needed. Significant changes will be communicated via website or email notifications.

13. CONTACT INFORMATION

Reach out to our Privacy Officer at help@ziovy.com or via our website’s Contact Us form.

14. SPECIAL CAMPAIGNS AND PROMOTIONS

Specific promotions may have additional privacy terms. Please review those separately.